Some signs your company should ditch the "social media" thing...or change your climate

Just posted this up at our company's blog...

Does each one of your tweets require a multi-step approval process within your company before posting on Twitter?

Are all of your Facebook status updates products of rigorous review processes by your communications, legal and policy departments?

Does the above result in social networks in which you’re only posting one or two times per week?

Then maybe social media isn’t for you (or your company.)  Or, more to the point, maybe your organization needs a communications climate change.

The greying of social media?

We feature this new post up at my company's Web post about the increasing use of social media by senior citizens:

The AARP spent some time last month interviewing 1,360 adults over the phone. They found that more than a quarter (27%) of Americans age 50 and older use social networks. Facebook is the most popular — in fact, 23% of all survey respondents said they preferred it to sites such as MySpace,  LinkedIn and Twitter.

When it comes to general web surfing, 49% of respondents between the ages of 50 and 64 and 40% of all adults age 50 and older, said they consider themselves extremely or very comfortable using the Internet. In other words, we’re very close to seeing the majority of senior citizens embracing the web as a content medium and communication tool.

Anti-Incumbent, Anti-Media?

Much has been reported about the anti-incumbent mood among national voters. But, according to a new Rasmussen Reports survey, voters are also significantly unhappy with the media:

Sixty-six percent (66%) of U.S. voters describe themselves as at least somewhat angry at the media, including 33% who are Very Angry.

A new Rasmussen Reports national telephone survey finds that 31% say they are not angry at the media, but that includes just nine percent (9%) who say they are not at all angry.

Ambulance Chasing 2.0


Ah, the ancient art of ambulance chasing. Like everything else, this time honored tradition is (d)evolving with the dawn of new technology.

These days, you don't need a car. Heck, you don't even need an ambulance.

Just take a look at this morning's Wall Street Journal, which features an article, entitled, "Using Social Networking as Legal Tool."

What it's really about is how trial lawyers are using keyword search ads, microsites and social media tools to troll for clients.

According to the article, in the wake of the Gulf oil spill, one trial lawyer firm has set up Web sites "with names like bigspills.com, oilspillclaims.com and oil-rig-explosions.com."

Where is the outrage? After all, some have criticized (wrongly) BP for setting up keyword ads that link to an oil spill news center on the company's Web site.

But that's not all.

That same law firm has "20 technology specialists who handle such tasks as writing content for its roughly 300 Web sites." The firm spends more than $1 million on digital marketing.

The article shares story after story of trial lawyer firms who are spending big bucks on their digital campaigns. The end goal is finding clients. All of this may be perfectly legal and ethical, but how it escapes the same criticisms that, say, pharmaceutical companies receive for spending advertising dollars to promote their products, is beyond me.

Or the same level of criticism that BP receives for purchasing keywords to share information about the oil spill.

But I've long since stopped trying to figure out the double-standard that insulates much of the activity perpetrated by the trial bar.

You can read the full WSJ article by clicking here.

Forget Social Media -- the Future of Marketing is ... Scratch-and-Sniff?

It's not just the picture of beef on a new billboard in North Carolina that tries to catch drivers' attention, it's the aroma coming from the sign.

The billboard on N.C. 150 in central North Carolina emits the smell of black pepper and charcoal to promote a new line of beef available at the Bloom grocery chain. Bloom is part of the Salisbury, N.C.-based Food Lion chain.

Where is your "social media department" located?

From Todd Schorle's latest post up on our company Web site ...

A recent study from Econsultancy found that of the companies surveyed, 35% of companies managed their social media resources under the digital marketing team.  PR/communications departments managed only 21% of respondents, with 19% say that social media was managed by a cross — functional team.

A concise guide to building your brand online (hint: it's about listening)

A great, concise guide to building your brand online (courtesy of Kaukab Jhumra Smith, recapping a presentation by Deirdre Breakenridge)...

  • Don’t wake up one morning and decide to create a Facebook page. Think about a social media strategy. What kind of policies do you want in place before you jump in?
  • Stop and listen in. “You have to listen, so you can learn, before you ever participate,” Breakenridge said. What people are saying about your brand? What gets them excited? Identify the tone of the discussions and any keywords associated with your brand. “When you start listening to your market, you become a better resource. Suddenly, you have one-on-one conversations,” she said. “So it can go one-to-many, so it can go many-to-many, and suddenly you have communities and you have engagement.”
  • Widen your horizons. Go beyond sites such as Facebook, Twitter, Yelp and LinkedIn — there are a lot of other micro- and macro-media sites out there that do similar things. Don’t ignore them. “Did you know you can go into any one of these social platforms and put in your keywords and see if people are specifically talking about your institution?” Breakenridge asked.
  • Customize your content. If you don’t listen to your communities and adjust your story to their needs, “Guess what happens?” Breakenridge asked. “The lesson here is that it just ends up as noise. We work too hard to have that happen.”
  • Channel consumer feedback to the right department. “As you get all this rich information and you’re dissecting and analyzing, you have to share that,” Breakenridge said. “It’s not just about the PR and marketing department.”
  • Identify bloggers who are primary influencers for your industry. “They’re the influencers that are on the same level as a reporter in The Wall Street Journal or The New York Times,” Breakenridge said. “Sometimes they trump the credibility of the media.” Join their communities and establish a relationship, so that you can share news more effectively when the opportunity arises.
  • Identify secondary influencers. These are the “magic middle,” a very targeted group of bloggers who may not appear to have as much clout as A-list bloggers, but who are very close to your subject and will invest themselves in following your story. “Media feeds off bloggers and bloggers feed off media. And it works out very well,” Breakenridge said.
  • Allow all departments to represent the company. No single department, not even marketing and communications, controls social media, Breakenridge emphasized. Empower your entire workforce to shape your company’s social media presence, rather than anointing a few chosen employees to tweet or write posts.
  • My Take on the Facebook Privacy Hulabaloo

    Throughout my career working at public relations agencies, political campaigns and non-profits, we always had a simple rule. It was called the "Washington Post Rule."  (Or the Chicago Tribune rule ... or New York Times rule, etc., etc.)

    It was a basic principle:  never put anything in writing that you wouldn't want to see on the cover of the New York Times

    This referred to emails, memos, letters, etc.

    It stemmed from an abundance of caution, yes.  But also realism.  Put something in writing and it's bound to beyond the boundaries within it was originally intended to reside.

    During the course of my career, I saw why this was such an important rule.  Depositions, press leaks, lawsuit "discovery" processes, misplaced laptops, hacked computers, dumpster divers, disgruntled former staffers.

    There is an endless array of reasons your "private" memos and emails may end up splashed across the news pages.

    And so it has always struck me as fascinating how some people treat their Facebook profiles and Twitter accounts.  I see young professionals dropping F-bombs on a regular basis on Facebook and Twitter.  Pictures posted on Facebook profiles that you certainly wouldn't want prospective employers to see.  Profanity, sophomoric language, untoward photos.

    I mean, yes, your Facebook profile is "limited."  You have to approve the "friends" in your network.  But do the common sense rules of basic common sense no longer apply?  Do you trust each and every one of those people in your network not to download and forward one of your stupid photos?  Are you so sure that each and every one of your "friends" isn't a little peeved by your profane language? 

    This entire time -- have you really actually thought that "what happens on Facebook stays on Facebook?"

    Get real. 

    Ever since the dawn of email I've been as careful as possible not to put stupid things in an email — even to people I "trust" — on the off-chance that any given email could be forwarded to someone outside my "circle of trust."

    These days, I rarely post pictures of my kids or family on my Facebook profile, and I'm reasonably trusting of most of the people in my network.  Why?  Simple:  "Open Graph" or not, I'm not entirely trusting of the extended network and friends of those people in my network.

    It amuses me that the same people who are now feigning righteous indignation over Facebook (and even deleting their accounts in "protest") are the same people that have no problem with online ads that bombard them with cookies.  They have no issue with posting to Google Buzz — or even using Google as their search engine, for that matter.

    These people quitting Facebook is like giving up your car simply because someone spotted you picking your nose while you were behind the wheel at a major intersection.  Was your privacy violated because you were in your own car?  Maybe.  But it was your choice to pick your nose while being "hidden" by nothing more than transparent glass.

    I very much appreciated Robert Scoble's take on the issue in this recent blog post.  Here's the key paragraph (IMHO) from that post:

    Remember, I worked at Microsoft. What happened in 2000? The DOJ took all of Microsoft employees’ supposedly private emails and put them into public. So I knew back then that anything I put on a computer could end up on the front page of the New York Times.

    Bingo.

    If you are so concerned about privacy and about having your private information "out in the open," then why are you dabbling in social media, anyway? 

    If you don't want people to see what articles and blog posts you "like" — then don't click the "like" button.

    In my opinion, if the new Facebook "Open Graph" is giving you enough fits that you want to quit, then perhaps you shouldn't have been there to begin with.

    Just my two cents...