Comcast's Social Service Success: 160,000 and Counting ...
Frank Eliason — who pioneered Comcast's use of social media as a customer service tool — told me earlier today that Comcast has serviced a total of 160,000 people via social networking sites.
More than 50,000 via Twitter.
That's just since February 2008, when he started in this role.
Truly incredible.
