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Comcast's Social Service Success: 160,000 and Counting ...

Frank Eliason — who pioneered Comcast's use of social media as a customer service tool — told me earlier today that Comcast has serviced a total of 160,000 people via social networking sites.


More than 50,000 via Twitter.


That's just since February 2008, when he started in this role.


Truly incredible.

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